Keeping your customers satisfied is essential to building a successful, growing business. The Customer Service Perspective™ assessment is an investment in your human capital that will help enhance your company’s reputation, productivity, profitability, and future.

Customer Service Perspective™ identifies and measures eight behavioral characteristics (Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility), and two proficiencies that are essential to extraordinary customer service, vocabulary and mathematics. This is the information you need to coach and train your people to deliver world-class customer service. The assessment includes three reports.

Reports and Recommendations

The CSP Placement Report
A Job Match Percentage that tells you how well job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company.

The placement report also has "Considerations for Interviewing." Whenever a job candidate’s score misses your customized Job Match Pattern, his or her report suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the company’s customer service position and effectively communicates the company’s expectations and policies.

The CSP Coaching Report
Identifies areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees.

The CSP Individual Report
Helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business.